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Understand Your Rights Before You Start

Access to cb365 depends on your local law and eligible regions — read these terms carefully before opening an account. Everything here covers how we manage accounts, what we expect from you, and what you can expect from us.

Account EligibilityJurisdiction NoticeUser ObligationsData HandlingPolicy Contact
cb365 Understand Your Rights Before You Start
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

We apply consistent practices across data retention, cookie use, and account access to keep your information handled correctly. Here is how each area works in practice — and what you can do if something needs to change.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable law after closure. You may request a summary of what we hold by contacting support.

Cookie Use

Our site uses cookies to keep your session active and remember your wallet preferences, including bKash and Nagad selections. You can manage cookie settings through your browser without affecting core account functions.

Account Security

Account access is protected by password and OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact us immediately so we can lock the account and investigate.

Requesting Changes

To update registered details — including the mobile wallet linked for Rocket or Nagad withdrawals — submit a request through live chat or email with valid account verification. Changes are not applied until we confirm your identity.

CONTACT PATHS

Reach Us on Legal or Policy Questions

If any part of our legal terms is unclear, or if you want to raise a concern about how your account is being handled, our support team is the right starting point. You can reach us through live chat, email, or our in-app messaging — whichever suits your device.

Team online

Live Chat

Open the chat window from your account dashboard. This is the quickest route for account-specific questions, including eligibility and wallet verification queries.

Email Support

Send detailed legal or policy questions to our support address. We respond in writing so there is a clear record of the exchange for your reference.

In-App Messaging

Use the message tab inside the cb365 mobile interface to raise concerns directly. Useful when you are on the move and need a documented response tied to your account.

Common Questions About Our Legal Terms

These are the questions we receive most often about account eligibility, data rights, and how our terms apply to accounts in Bangladesh. If yours is not here, contact support.

Eligibility depends on your local law and the regions we currently support. You must confirm your own legal eligibility before opening an account. We do not make that determination for you.

If your local law restricts or prohibits online gaming, you should not open or continue using an account. We may suspend accounts where access appears inconsistent with local legal requirements.

Yes. Contact our support team by email or live chat and ask for a data summary. We will respond with the information we hold tied to your registered account details.

Submit a change request through live chat or email. You will need to verify your identity before we update any linked wallet — whether that is bKash, Nagad, or Rocket.

We publish updates on this page and aim to notify you through your registered contact details for material changes. Continuing to use your account after a change is posted means you accept the revised terms.

Contact support immediately through live chat or email. We can place a hold on the account while we investigate. Provide your registered mobile number so we can verify identity quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.