Data We Collect and Why It Matters
When you register, we collect your name, email address, date of birth and contact number. During deposits or withdrawals via bKash, Nagad or Rocket, we log transaction references and wallet identifiers — not your full PIN or account credentials. We use this payment data solely to
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match your deposit to your cb365 account and to process withdrawal requests correctly. We also collect device and session data: your browser type, IP address and pages visited. This helps us detect unusual login activity and keep your account secure. If you contact our support team,
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the conversation record is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those providers need to complete the transaction. Retention periods vary by
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data type — account records are kept while your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold on you at any time through your account settings or by writing to
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our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.